At StoneArrow we are totally committed to good old fashioned customer service. We want you to be fully satisfied with your purchase and will do whatever it takes to make that happen.
All StoneArrow designs have a lifetime guarantee against faulty workmanship.
Any product found to be faulty as a result of manufacture can be returned for a full refund or credit (including shipping costs) or exchanged for a new item. This does not include natural wear and accidental damage to a piece of jewellery.
In the unlikely event that there is a defect in your item(s) we will fix or replace them at any time.
If it is breaks we fix it, if it isn't what you expected we exchange or refund it, if it gets lost in the post we send you another one.
You can return any order within 60 days for an exchange or a refund, with no reason required (although we will still ask for one so that we can do better next time!).
For the full legal breakdown please have a read of our Returns Policy.
StoneArrow offers a secure and trusted checkout with a bunch of payment options.
We accept cards from Visa, Mastercard and American Express.
Pay with Shopify's "Shop Pay". It helps you check out faster by automatically filling in your saved payment and shipping information.
Pay with your digital wallet using Google's fast, simple and secure payment system. Learn about Google Pay.
Make your payment using your secure Paypal account. Learn about Paypal
Select the Afterpay payment service and receive your purchase now and pay for your order in four payments, every 2 weeks. Always interest-free. Learn more about Afterpay
Pay directly into our bank account. Just select this option at checkout and follow the instructions. On receipt of payment we'll ship your order.
Every jewellery purchase comes with information about StoneArrow and a card narrating the story behind the design. Your selected piece is wrapped in tissue and protective honeycomb paper wrap, then placed within an especially designed StoneArrow pillow box made from recycled material.
We can send gifts straight to the lucky recipient with no additional charge. We'll package up your jewellery, lovingly gift wrap it and add a StoneArrow card with your message.
To add gift wrapping all you need to do is enter a gift message on your shopping basket and we'll take care of the rest. If you have multiple items and would like them wrapped separately, please let us know.
Don't worry, we'll make sure to leave the receipt out of the delivery.
90% of orders are shipped on an overnight courier on the same day. All orders are processed within 1-2 days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive another notification with your tracking info when it’s been picked up by the courier.
Shipping rates (including eligibility for free shipping) are calculated on the checkout page once any discounts are applied.
|
Nationwide Tracked Courier |
$7.99 $11.99 (rural) |
1-7 days |
|---|---|---|
|
Orders OVER $130 Nationwide Tracked Courier |
Shipped FREE! |
1-7 days |
|
Small Garden Art Nationwide tracked courier |
$12 |
1-7 days |
|---|---|---|
|
Other Garden Art Nationwide tracked courier |
$20 |
1-7 days |
|
Oversized Garden Art Nationwide tracked courier |
$30 |
1-7 days |
|
Indigo Wise Artwork - Unframed Print Nationwide tracked courier |
$15 |
1-7 days |
|
Indigo Wise Artwork - Framed Prints Nationwide tracked courier |
Refer to rates on product pages |
1-7 days |
| Australia | ||
|---|---|---|
|
Orders OVER $130 |
Shipped FREE! |
1-4 weeks |
|
Tracked Economy |
$16.99 |
1-4 weeks |
|
Tracked Courier |
$31.99 |
2-10 days |
| Rest of World | ||
|
Orders OVER $170 |
Shipped FREE! |
1-4 weeks |
|
Tracked Economy |
$26.99 |
1-4 weeks |
|
Tracked Courier |
$61.99 |
2-10 days |
|
Small garden art or other small items |
Please contact us for a shipping quote. |
|---|---|
|
Larger Garden Art products |
Due to the large size and weight of most other garden art products international shipping is not available. |
In the unlikely event that a parcel doesn't arrive please contact us and we can look into tracing and recovery.
We stand by all of our orders until they are safely in your hands and will refund or resend your parcel if undelivered.
In 90% of cases, we dispatch orders within 24 hours.
Please let us know if you have a specific date you need your order to arrive by and we will do our best to make sure it arrives in time.
Special orders such as sized rings may take longer.
For domestic orders, we use an overnight courier (generally two days).
For international orders, we use NZ Post International Airmail (targeted at ten days but can take up to three weeks). A faster international courier option is also available.
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