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We offer free delivery options (domestic or international) on any order valued more than NZ$99. We also offer faster international delivery for an extra charge.
For NZ delivery we use signature required overnight courier. Delivery timeframe is 1-2 days. We can use non-signature by request.
We send international orders on tracked airmail. Delivery time is 7-10 days although we have found post Covid parcels can take up to 3 weeks.
We also offer a faster International Courier option for an extra charge. Timeframe for International Economy Courier is 2-6 working days and is tracked and signature required upon delivery.
In the unlikely event that a parcel doesn't arrive please let us know and we can look into tracing and recovery. We stand by all of our orders until they are safely in your hands and will refund or resend your parcel if undelivered.
If it is breaks we fix it, if it isn't what you expected we exchange or refund it, if it gets lost in the post we send you another one.
You can return any order within 30 days for an exchange or a refund, with no reason required (although we will still ask for one so that we can do better next time!).
You may return any product within 30 days of receipt for exchange or refund. Items must be returned unused and unaltered. All original packaging and labelling must be returned in good condition also. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. Sale items may not be returned or exchanged unless they are faulty.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For the full legal breakdown please have a read of our Returns Policy.
In 90% of cases, we dispatch orders within 24 hours.
Please let us know if you have a specific date you need your order to arrive by and we will do our best to make sure it arrives in time.
Special orders such as sized rings may take longer.
For domestic orders, we use an overnight courier (generally two days).
For international orders, we use NZ Post International Airmail (targeted at ten days but can take up to three weeks). A faster international courier option is also available.
See also our shipping information.
Stone Arrow offers a secure and trusted checkout with a bunch of payment options.
We accept cards from Visa, Mastercard and American Express.
Pay with Shopify's "Shop Pay". It helps you check out faster by automatically filling in your saved payment and shipping information.
Pay with your digital wallet using Google's fast, simple and secure payment system.
Learn about Google Pay.
Make your payment using your secure Paypal account.
Learn about Paypal
Select the Laybuy payment service and receive your purchase now and then spread the total cost over 6 weekly automatic payments interest free.
Learn more about Laybuy
Pay directly into our bank account. Just select this option at checkout and follow the instructions. On receipt of payment we'll ship your order.
Every jewellery purchase comes with information about Stone Arrow and a card narrating the story behind the design. Your selected piece is placed within a especially designed Stone Arrow jewellery box made from recycled material.
We can send gifts straight to their lucky recipient with no additional charge. We package up your jewellery and add gift wrapping and a gift card with your message.
To add gift wrapping all you need to do is enter a gift message on your shopping basket and we'll take care of the rest.
Don't worry, we'll make sure to leave the receipt out of the delivery.
All Stone Arrow designs have a lifetime guarantee against faulty workmanship.
Any product found to be faulty as a result of manufacture can be returned for a full refund or credit (including shipping costs) or exchanged for a new item. This does not include natural wear and accidental damage to a piece of jewellery.
In the unlikely event that there is a defect in your item(s) we will fix or replace them at any time.
If you lose or break a single earring, we will send out a match for you! Just take a
photo of the remaining earring next to a ruler and email it to us. We'll let you
about any costs involved before sending out any replacements.
Greeting Card is printed in New Zealand on quality recycled paper.
As an ethical business we believe it's important to support our local community
whenever possible. One way we're doing that is by commissioning local artists to
develop beautiful new designs that we can add to Nick's existing range of
Once a new design is created we need to find a reliable process to manufacture
it. If that proves possible then a single design can work it's way into various
pieces of jewellery.
Stone Arrow is committed to operating as a socially and environmentally sustainable business and we aim to be transparent about how we achieve our sustainability goals.
We think consciously about our daily operations to ensure we are being as efficient and responsible to our planet as we can.
Stone Arrow is proud to be certified Climate Positive for our business operations with
read the full report here.
We have measured our carbon footprint in detail and have offset 120% of our emissions by purchasing certified carbon credits.
These certified carbon credits are sourced from projects that
grow and protect forests in New Zealand and the Pacific islands and help to deliver climate resilience, waterways protection, erosion control, biodiversity conservation, and community economic development.
We are proud to say that the cost for measuring our carbon emissions was three times more than paying for the actual carbon credits!
We have been a member of the
NZ Sustainable Business Network for over ten years and were a finalist in the SBN awards three times in 2013, 2015 and 2019 (including being national runner up twice).
Stone Arrow lays claim to being the worlds most sophisticated up-cycled glass jewellery manufacturer in the world (please let us know if you find someone else doing better)!.
Our re-used glass comes from glass bottles and windows taken from the waste stream (and donated by the community). We've had to invent a range of ways of working with the glass to create the designs we do.
Nick can often be found hunting for old windows in recycling centres around the country, or waist deep in the glass recycling bin at the dump.
We have arranged with our metal supplier Regal Castings to provide Stone Arrow with 100% recycled material.
“Regal Castings guarantees that all Sterling Silver and Copper supplied to Stone Arrow Jewellery is made from 100% recycled material. This includes wire, plate and castings.” Feel free to contact Trevor for more information.
Feel free to contact Trevor at regal.co.nz
for more information.
We also source some copper offcuts from a local plumber.
At present the only metal that is not recycled are the sterling silver chains and clasps we use with the pendants. We are currently looking into sourcing chains made from recycled material.
We have a zero emission Nissan Leaf fully electric car for the Nicks commute from home to the gallery and for sourcing business supplies.
Most of the courier bags we send out are old ones turned inside out. When we are unable to source enough old bags we use compostable Eco bags. We are always on the lookout for more reused bags (DLE size) so get in touch if you have access to any.
All bubble wrap and plastic bags are reused from community donations. We use the wool lining from food bag deliveries to protect our jewellery when we courier it. All paper and card used in our packaging is recycled material.
Jewellery, because of its size and weight, has a very low carbon footprint to transport around the world.
Used paper is saved and reused on both sides then shredded and used in our office worm farm, which is great as the worms love it and the vermicast is the used in our garden to grow food. Food scraps from our lunches at work also go into the worm farm. We also save and reuse paper printed on one side only.
We use energy efficient LED light bulbs throughout the gallery and workshop and turn off all appliances at night and when not in use.
Only a few designs actually use the kiln but when it is fired we make sure it is totally full of earrings (about 30 pairs at a firing) It is a very small efficient bead-making kiln using about as much power as an electric heater going for 1.5 hours. The tumbler is always run full of earrings (several hundred at a time) so the energy cost per unit is tiny.
We don’t have a hot water system (apart from the jug for our morning tea)!
Our website is kept lean to reduce the energy usage of our hosting provider. We use
Shopify ecommerce platform which has carbon-neutral hosting and operations, plus have committed to investing at least $1 million USD each year into carbon sequestration.
Stone Arrow Jewellery aims to be an ethical company and is happy to support charities with fundraising.
We donate both money and jewellery to a wide range of charities both regularly and as a one off.
We can help raise funds for various causes in two ways:
We donate jewellery to be auctioned or offered as fund-raising prizes.
We provide "Donation Codes" so that supporters can donate to causes when they shop.
Our online fundraising programme helps to raise funds in a very straightforward and simple way and allows supporters to donate when they shop at Stone Arrow Jewellery. We can provide a donation code that supporters can enter when they shop at our online store. They will still pay the normal retail price for any jewellery purchased and the fundraising organisation will be credited with 20% of the value.
We make it easy to share directly with supporters by providing printed materials that can be distributed at events. It is also straightforward to share fundraising efforts online via website, newsletters, Facebook or email.
If you are a charity or community groups seeking fundraising ideas then please
Charities and community organisations Stone Arrow has helped in the past include:
I'm giving away a pair of Recycled Glass Earrings to one lucky newsletter subscriber each month.
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Enter a code to save on your order. We often share codes via our newsletter and social media - follow along to get the discounts:
Please note that codes can be entered on your shopping basket, however they will not be validated or applied to the total until you proceed to the checkout.
We can send gifts straight to their lucky recipient with no additional charge.
Every jewellery purchase comes with information about Stone Arrow and a card narrating the story
behind the design.
Your selected piece is placed within a especially designed Stone Arrow jewellery box made from
We then add gift wrapping and a gift card with your message.