StoneArrow Jewellery 'Style Your StoneArrow' Competition - Terms and Conditions
By participating in the Competition, participants indicate their acceptance of these terms and conditions. For any questions or concerns regarding the Competition, please contact StoneArrow Jewellery at info@stonearrow.co.nz
Hi there, would you like 10% OFF your first order and a chance to WIN a $50 jewellery voucher?
No Thanks
Don't Ask Again!
Basket
Enter a code to save on your order. We often share codes via our newsletter and social media - follow along to get the discounts.
If you've got Koru Points to use then enter the redeemed code here.
Please note that codes can be entered on your shopping basket, however they will not be validated or applied to the total until you proceed to the checkout.
We can send gifts straight to the lucky recipient with no additional charge. We'll package up your jewellery, lovingly gift wrap it and add a StoneArrow card with your message.
To add gift wrapping all you need to do is enter a gift message on your shopping basket and we'll take care of the rest. If you have multiple items and would like them wrapped separately, please let us know.
Don't worry, we'll make sure to leave the receipt out of the delivery.
If you've got special instructions regarding your order then you can enter them here. Here's some things you might like to think about:
Whatever the case you can enter a note for us here.
If it is breaks we fix it, if it isn't what you expected we exchange or refund it, if it gets lost in the post we send you another one.
You can return any order within 60 days for an exchange or a refund, with no reason required (although we will still ask for one so that we can do better next time!).
All StoneArrow designs have a lifetime guarantee against faulty workmanship. Any product found to be faulty as a result of manufacture can be returned for a full refund or credit (including shipping costs) or exchanged for a new item. This does not include natural wear and accidental damage to a piece of jewellery. In the unlikely event that there is a defect in your item(s) we will fix or replace them at any time.
You may return any product within 60 days of receipt for exchange or refund. Items must be returned unused and unaltered. All original packaging and labelling must be returned in good condition also. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. Sale items may not be returned or exchanged unless they are faulty.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For the full legal breakdown please have a read of our Returns Policy.
90% of orders are shipped on an overnight courier on the same day. All orders are processed within 1-2 days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive another notification with your tracking info when it’s been picked up by the courier.
Shipping rates (including eligibility for free shipping) are calculated on the checkout page once any discounts are applied.
|
Nationwide Tracked Courier |
$7.99 $11.99 (rural) |
1-7 days |
|---|---|---|
|
Orders OVER $130 Nationwide Tracked Courier |
Shipped FREE! |
1-7 days |
|
Small Garden Art Nationwide tracked courier |
$12 |
1-7 days |
|---|---|---|
|
Other Garden Art Nationwide tracked courier |
$20 |
1-7 days |
|
Oversized Garden Art Nationwide tracked courier |
$30 |
1-7 days |
|
Indigo Wise Artwork - Unframed Print Nationwide tracked courier |
$15 |
1-7 days |
|
Indigo Wise Artwork - Framed Prints Nationwide tracked courier |
Refer to rates on product pages |
1-7 days |
| Australia | ||
|---|---|---|
|
Orders OVER $130 |
Shipped FREE! |
1-4 weeks |
|
Tracked Economy |
$16.99 |
1-4 weeks |
|
Tracked Courier |
$31.99 |
2-10 days |
| Rest of World | ||
|
Orders OVER $170 |
Shipped FREE! |
1-4 weeks |
|
Tracked Economy |
$26.99 |
1-4 weeks |
|
Tracked Courier |
$61.99 |
2-10 days |
|
Small garden art or other small items |
Please contact us for a shipping quote. |
|---|---|
|
Larger Garden Art products |
Due to the large size and weight of most other garden art products international shipping is not available. |
In the unlikely event that a parcel doesn't arrive please contact us and we can look into tracing and recovery.
We stand by all of our orders until they are safely in your hands and will refund or resend your parcel if undelivered.
