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Proceed to checkout and select Laybuy as your payment method.
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View your schedule and select pay now.
You’re done. Your items are on their way. Payments will be taken automatically each week.
We offer free delivery options (domestic or international) on any order
valued more than NZ$99. We also offer faster international
delivery for an extra charge.
For NZ delivery we use signature required overnight courier. Delivery timeframe is
1-2 days. We can use non-signature by request.
We send international orders on tracked airmail. Delivery time is 7-10 days although
we have found post Covid parcels can take up to 3 weeks.
We also offer international courier options for an extra charge. Timeframe for
International Economy Courier is 2-6 working days. International Economy Courier is
tracked and signature required upon delivery.
In the unlikely event that a parcel doesn't arrive please let us know and we can look
into tracing and recovery.
We stand by all of our orders until they are safely in your hands and will refund or
resend your parcel if undelivered.
See also our full shipping information.
We want you to be fully satisfied with your purchase and will do whatever it
takes to make that happen. You can return any order within 30 days for an
exchange or a refund, with no reason required (although we will still ask for
one so that we can do better next time!).
See also our refunds and returns information.
In 90% of cases, we dispatch orders within 24 hours.
Please let us know if you
have a specific date you need your order to arrive by and we will do our best to
make sure it arrives in time.
Special orders such as sized rings may take longer.
For domestic orders, we use an overnight courier (generally two days).
For international orders, we use NZ Post International Airmail (targeted at ten days
but can take up to three weeks). A faster
international courier option is also available.
See also our shipping information.
We offer a secure and trusted checkout with a bunch of payment
We accept cards from Visa, Mastercard and American Express.
Pay with Shopify's "Shop Pay". It helps you check out faster by automatically filling
your saved payment and shipping information.
Pay with your digital wallet using Google's fast, simple and secure payment system.
Make your payment using your secure Paypal account. Learn about Paypal
Select the Laybuy payment service and receive your purchase now and then spread the
cost over 6 weekly automatic payments interest free. Learn more
Pay directly into our bank account. Just select this option at checkout and follow
instructions. On receipt of payment we'll ship your order.
We can send gifts straight to their lucky recipient with no additional charge. All
need to do is tick the gift wrapping option at checkout and add a card with a
Each purchase comes with information about Stone Arrow and a card narrating the
story behind the design. Don't worry, we'll make sure to leave the receipt out of
All Stone Arrow designs have a lifetime guarantee against faulty workmanship. Any
found to be faulty as a result of manufacture can be returned for a full refund or
credit (including shipping costs) or exchanged for a new item. This does not include
natural wear and accidental damage to a piece of jewellery.
In the unlikely event that there is a defect in your item(s) we will fix or replace
at any time.
If you lose or break a single earring, we will send out a match for you! Just take a
photo of the remaining earring next to a ruler and email it to us. We'll let you
about any costs involved before sending out any replacements.
Greeting Card is printed in New Zealand on quality recycled paper.
As an ethical business we believe it's important to support our local community
whenever possible. One way we're doing that is by commissioning local artists to
develop beautiful new designs that we can add to Nick's existing range of
Once a new design is created we need to find a reliable process to manufacture
it. If that proves possible then a single design can work it's way into various
pieces of jewellery.
Stone Arrow is committed to operating as an environmentally sustainable business on
an ongoing basis. We're currently undergoing accreditation as "Carbon Positive". Our
aim is to be reducing our carbon footprint so that we're giving back to our
environment in a positive way.
We have been a finalist in the New Zealand Sustainable
Business Network awards three times (including being national runner up twice) in
2013, 2015 and 2019.
We have listed here the practices and philosophies behind our approach to
keep everything crystal clear. Please let us know if you see any room for
improvement - sometimes little changes can make a big difference.
Our reused glass comes from bottles taken from the waste stream.
Our metal supplier provides Stone Arrow with 100% recycled material. We source some
copper offcuts from a local plumber when possible.
We have a zero emission Nissan Leaf fully electric car for the commute from home to
We have a label printer for our courier labels and most of the courier bags we send
out are old ones turned inside out. We are always on the lookout for more reused
bags so get in touch if you have access to any. When we are not able to source
enough old bags we use compostable eco bags.
All bubble wrap and plastic bags are reused from things sent to us.
Used paper is saved and reused on both sides then shredded and used in our office
worm farm, which is great as the worms love it and the vermicast is then used in our
garden to grow food. Of course food scraps from our lunches at work also go in
We use energy efficient LED light bulbs throughout the Gallery and Workshop and turn
off all appliances at night and when not in use.
We don't have a hot water system (apart from the jug for morning tea!).
The Kiln is always fired totally full of earrings (about 30 pairs at a firing) and it
is a very small efficient bead making kiln using about as much power as an electric
heater going for 1.5 hours. Only a few designs actually use the kiln.
The tumbler is always run full of earrings (several hundred at a time) so the energy
cost per unit is tiny.
Our website is kept lean to reduce the energy usage of our hosting provider. We use
Shopify ecommerce platform
which has carbon-neutral hosting and operations, plus
have committed to investing at least $1 million USD each year into carbon
Jewellery, because of its size and weight, has a very low carbon footprint to
transport around the world.
Stone Arrow Jewellery aims to be an ethical company and is happy to support
charities with fundraising. We help raise funds for various causes in two ways:
We donate jewellery to be auctioned or offered as fund-raising prizes.
We provide "Donation Codes" so that supporters can donate to causes when they
If you are a charity or community group seeking fundraising ideas then please
read more about how we can help.
Charities and community organisations Stone Arrow has helped in the past include:
I'm giving away a pair of Recycled Glass Earrings to one lucky newsletter subscriber each month.
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